We aim to:
To best assist you, please share any specific needs before arrival, preferably at the time of booking. Without prior notice, we might not have the resources or availability to meet certain requirements after check-in.
We would also like to invite our guests to comment on our services and facilities and give their view of how we could take reasonable steps to overcome physical and mental barriers. Your comments will be listened to positively and may be used when we plan future developments.
If there is anything we have not covered, please just contact us. We will be delighted to advise you further.
Our property is a Victorian terraced villa, built around 1850. Due to the change of level from the street into the building, there are steps between the pavement and ground floor entrance hall. There is no lift. Access between each floor is only possible by stairs. All rooms are level and step-free inside. However, some of our showers have a step up into them (see Bathrooms section).
| From | To | Step(s) |
|---|---|---|
| Pavement (street level) | Entrance pathway | 1 up |
| Entrance pathway | Ground floor | 2 up |
| Ground floor | 1st floor | 17 up |
| 1st floor | 2nd floor | 18 up |
| Entrance pathway | Studio 9 or 10 (exterior entrances) | 1 up to each |
| Studio 9 or 10 (interior doors) | Communal facilities | 1 down from each |
There are various types of flooring throughout the house, including carpet, tile, and vinyl.
| Area | Type of floor |
|---|---|
| Main Entrance | Concrete steps, onto tiles, then onto carpet |
| Shared Kitchen | Vinyl with anti-slip runners |
| Conservatory | Tiles with anti-slip rubber mats |
| Stairways and Corridors | Carpeted |
| Studios 1 and 8 | Vinyl in bathroom; carpeted elsewhere |
| Rooms 2, 3, 5 and 6 | Carpet in bedroom; vinyl in bathroom |
| Room 4 | Vinyl throughout |
| Studio 7 | Vinyl in bathroom; laminate in kitchen; carpet in bedroom |
| Studios 9 and 10 | Vinyl in bathroom; laminate elsewhere |
All our bathrooms are well lit and have mirrors, towel hooks, anti-slip flooring, radiators, and extraction fans. The setup is the same for every room, which includes a wash basin, toilet, and shower. We have no rooms with baths. The inventory provided includes a plastic bin with liner and toilet brush.
Showers: Studio 1, Room 2, Room 5, Room 6, Studio 9, and Studio 10 have walk-in showers with a sliding door, fixed shower head, and hand shower attachment. Room 3, Room 4, Studio 7, and Studio 8 have a shower cubicle with a step up, folding doors, and only a fixed head.
In general, the house is very quiet and well insulated from outside noise. We do not play background music anywhere. Designated quiet hours are between 11pm and 8am, when we ask guests to move quietly throughout the corridors. We have procedures in place to deal with noise complaints at any time of day or night.
Once a week, we test our fire alarm system. This is very loud and will last around 3 minutes, as we have to physically check that the alarm can be heard from every area of the building. Signage in the building informs guests of the day/time this will be carried out. We also knock on the doors of occupied rooms shortly before the test will happen.
Printed welcome information is provided in each room. We can provide this in large print or digital format upon request. We can also send it via post or email before arrival. We are happy to verbally clarify or explain anything that is unclear to you, either in person or over the phone. Please just let us know how we can best help you.
We are happy to communicate with you via email or WhatsApp – please see our contact page. We also accept text relay (NGT) calls if you prefer to use the phone.
We can provide a vibrating fire alarm that is placed under your pillow and also has a strobe light (called a “Deafgard”). This is automatically activated if the fire alarm sounds within the room. Please let us know if you would be unable to hear the fire alarm so that we can provide you with a Deafgard.
We understand that coming to a new place or city may cause you to feel anxious or worried, or you may have questions that we haven’t answered. We aim to alleviate these worries wherever possible and ensure that your stay with us is relaxing and enjoyable.
We can also arrange a visit to our property (and rooms, subject to availability), before booking or arrival, at no charge, so that you can familiarise yourself with our surroundings before you stay.
We aim to make any reasonable adjustment based on the information you give us about your needs. The more information you provide, the better we can help you.
© 2025, Melbury House
