At Melbury House, we are committed to protecting our guests’ privacy and complying with the General Data Protection Regulation (GDPR).
Melbury House’s data controller is Mr E Massey, 4 Queen’s Crescent, Exeter EX4 6AY.
Personal data refers to information that can be used to identify you, whether on its own or combined with another piece of information. We reserve the right to record, store, process, and access personal information that you provide to us in person, over the phone, online, via email, or on a paper form, including:
We process data in compliance with the GDPR because processing is necessary:
The main purpose for processing your data is to allow us to record and access information about your booking(s) or contact made with us at Melbury House. For example, we may use your personal information to:
In addition, we may process your data to send you details of offers (via email, post, and/or SMS) that we believe will be of genuine interest to you. You may opt out of future marketing contact by telling us at any time.
We use external software providers to manage our digital marketing, booking system, customer relationship management, payments, and other legitimate purposes relating to our operations. In all cases, your data is stored securely with these service providers, using industry-standard measures such as SSL, multi-factor authentication, and physical measures to prevent unauthorised access. Details of these providers are available on request. Other than our software providers, your data is not shared with anybody outside of Melbury House and is only viewed and/or processed by relevant persons to help provide you with the best service possible. Information about your visits to us is not disclosed to any third party, except where this is required by law.
Unless we are required to do so by law, we will not retain personal data for any longer than is necessary given the original purpose for which we collected and use that information. We may keep details of bookings for statistical purposes for an indefinite period, but in these cases, no personally identifiable information will be kept.
You may withdraw your consent to receive marketing materials from us via email and/or post at any time. Please find our contact details on our website. You can also use the unsubscribe link at the bottom of marketing emails. Your preferences will be updated within 48 hours. Since we sometimes schedule communications in advance, it may take up to 7 days for the update to take effect. If you have any questions or concerns about opting out from marketing communications, please contact us.
Under GDPR, you have certain rights. Your right to be informed is covered by this policy, but you also have the right to:
In all cases, please contact us directly to exercise your rights. You may also lodge a complaint with the Information Commissioner’s Office if you are unhappy with the way we have handled your data, but we encourage you to contact us in the first instance.
In order to make a booking, as per our terms and conditions, data from an online booking or telephone agreement shall be treated as an offer by you and a contract will exist if and when we issue a booking confirmation. Therefore, your personal data is part of a contractual requirement to make a booking and stay with us, and it must be provided.
Behavioural data may be collected as you browse our website and it may be linked to advertising networks. We do not personally identify you from the information. Please review our Cookie Notice for full information and details of how to opt out from advertising-related tracking.
© 2024, Melbury House
