We've put together a list of the most common queries guests have. Perhaps there's something we haven't answered? If so, simply contact us.
Serviced accommodation offers you the convenience of self-catering with the benefit of hotel-style services. Feel at home and come and go as you please.
Yes, of course. All rooms feature an en-suite with shower, toilet, and sink. Each room has an automatic lock with a unique PIN code set for every guest.
Our rooms are just like hotel rooms, with a bedroom area and en-suite bathroom. Studios are set up similarly, but they also have their own kitchenettes, so you can prepare and enjoy meals in the comfort of your accommodation.
Yes, it's 10% of the value of your booking and is refundable in most cases if you cancel - see Free Cancellation Policy.
Yes! It pays to book direct, because we're able to offer exclusive discounts not available on other websites. You can save at least 10% with our voucher code. Plus, you can save up to 20% with longer stay discounts.
Yes, we're happy to help carry your luggage or store it for you, but this needs to be arranged in advance (ideally 24 hours' notice).
It couldn't be easier. In short, you'll be sent a link to complete online check-in before you arrive. Then we'll send you a 4-digit code to access the property and your room. For further information, check out our Arrival and Check-In page.
No. Although our Victorian property has lots of character and lovely rooms, it lacks a lift. You will need to climb stairs for Rooms 3 to 6 and Studios 7/8.
We pride ourselves on excellent guest service. You'll find contact details in your room. Although there's no traditional reception desk, our aim is to provide an efficient and friendly service when you need us.
If you're with us for at least 8 nights, we'll service your room during your stay and at least every 7 nights. This includes cleaning and a change of bed linen and towels.
Where possible, we are happy to offer early check-in or late check-out. There may be a small extra fee. We aim to text you on the day of arrival as soon as your room is ready. After all, there's no point in keeping you waiting around!
Yes! Your room rate includes WiFi, bed linen, towels, gas, electricity, water, and heating. There will be no nasty bills when you check out.
