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Privacy Policy

At Melbury Rooms & Studios, we are committed to protecting your privacy and handling your personal data responsibly, in compliance with the UK General Data Protection Regulation (UK GDPR).

If you have any questions about this policy or how we handle your data, please get in touch.

The Data Controller

The data controller for Melbury Rooms & Studios is Mr E Massey, 4 Queen's Crescent, Exeter EX4 6AY.

Personal Data We Collect

Personal data is any information that can be used to identify you, either on its own or in combination with other information. We collect and store personal information that you provide to us in person, by phone, online, by email, or on a paper form. This may include:

How and Why We Process Your Data

We process your data in compliance with UK GDPR where processing is necessary for the performance of our contract with you, or for the legitimate interests of Melbury Rooms & Studios — such as service improvement, statistical analysis, marketing, and compliance.

We may use your personal data to:

You may opt out of marketing communications at any time — see the section below.

Sharing and Security of Your Data

We use trusted external software providers to manage our booking system, digital marketing, customer relationship management, payments, and other operational purposes. In all cases, your data is stored securely using industry-standard measures, including SSL encryption, multi-factor authentication, and physical access controls. Details of these providers are available on request.

Your data is not shared with any third party outside of these providers, except where required by law. Information about your visits to us is not disclosed to outside parties.

Retention of Your Data

We will not retain personal data for longer than is necessary for the purpose for which it was collected. We may retain anonymised booking data for statistical purposes indefinitely, but in these cases no personally identifiable information is kept.

Withdrawing Consent to Marketing

You may withdraw your consent to receive marketing communications at any time by contacting us or using the unsubscribe link in any marketing email. Your preferences will be updated within 48 hours. As we sometimes schedule communications in advance, it may take up to 7 days for the change to take full effect.

Your Rights

Under UK GDPR, you have the right to:

To exercise any of these rights, please contact us directly. You may also lodge a complaint with the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your data, though we would always encourage you to contact us in the first instance.

If You Choose Not to Provide Personal Data

In order to make a booking, you are required to provide certain personal data. This is a contractual requirement — without it, we are unable to confirm a reservation. By completing a booking, you confirm that the data provided is accurate and that you consent to its use as described in this policy.

Website Browsing Data

Behavioural data may be collected as you browse our website and may be linked to advertising networks. We do not personally identify you from this information. Please review our Cookie Notice for full details, including how to opt out of advertising-related tracking.

Offizielle Website für Melbury Rooms & Studios
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When we arrived, the staff were very welcoming. Our studio was ideally located, just a short walk from the centre of Exeter. The studio was spotlessly clean and had a large kitchen area with an induction hob, microwave and fridge freezer.

Neil — Tripadvisor